Frequently Ask Questions

City Broadband Residential

Package 100Mbps 500Mbps 1Gbps
Retail Price RM99 RM139 RM199
Package Included 1 Dynamic Private IP Optical Network Unit (ONU) Wifi Router
Contract Term 12 months or 24 months
You may subscribe online here or contact us through contact form/ information here.

You will need to prepare your MyKad if you’re a Malaysian and passport if you’re Non-Malaysian.

Yes, for Non-Malaysian, you will be required to pay a RM300 deposit for City Broadband 24-month’s residential plan. The deposit is fully refundable upon termination, subject to no outstanding payment on your account.

For 12-month contract term on our residential plan, please refer to the table below:

One-time chargeRM300*
DepositRM300
Home Voice PlanRM100**
Total Upfront Payment need to pay prior installationRM400

*One-time charge will supersede deposit charges, but it is not refundable.
**Only applicable for those who opt-in our voice plan.

Yes, you may contact Allo Careline at 1300-38-8000 or email at customerservice@allo.my for further assistance. Any plan modification is subject to the new subscription plan fee.
Yes, however, a termination during your contract term is subject to an Early penalty fee of RM500.
It will take up to 30 working days to proceed with your termination request, and refunds (if any) will be processed within 90 working days from the submission of your request.

City Broadband Business

Package 50Mbps 100Mbps 300Mbps 500Mbps 1Gbps
Retail Price RM99 RM129 RM189 RM259 RM599 RM499
Voice Business Plan* Add-On RM20 for 1 Voice Line + 1 DECT phone FREE 1 Voice Line + 1 DECT phone
Package Included 1 Dynamic Private IP Optical Network Unit (ONU) Wifi Router
Contract Term 24 months or 12 months
*Low call rates at RM0.10 sen/min. Low International Direct Dial (IDD) rates

You may subscribe online here  (City Broadband Business Application) or contact us through contact form/ information here.

 

No, your City Broadband Business comes with a complimentary voice plan, and you cannot remove it.
Yes, you can. The cost is RM200 per Fixed IP per month.
Yes, there will be one-time charge of RM400 for 12 months contract package.

Subscribers will need to prepare your MyKad if you’re a Malaysian and passport if you’re Non-Malaysian.

For City Broadband business plan registration:

Locally registered companies are required to submit:
– Photocopy of Form 9/Form 13/Notice of Registration (Section 15)/Certificate of Incorporation (Section 17)/Section 28/Certificate of Practice issued by the relevant authority (NGO/Association /Cooperative).

Foreign Registered Company
– Form 79/Form 80/Form 80a/Form 83/Form 83a/Section 562(1). Your company registration card must also have at least six (6) months validity period during sign up.

Yes, a foreign-registered company is required to pay a RM500 deposit for City Broadband 24-month’s business plan. The deposit is fully refundable upon termination, subject to no outstanding payment on your account.

For 12-month contract term on our business plan, please refer to the table below:

Business

One-time chargeRM400*
DepositRM500
Total Upfront Payment need to pay prior to installationRM900

*One-time charge will supersede deposit charges, but it is not refundable.

Yes, you may contact Allo Careline at 1300-38-8000 or email at customerservice@allo.my for further assistance. Any plan modification is subject to the new subscription plan fee.

Yes. However, a termination during your contract term is subject to a penalty fee of RM500.

It will take up to 30 working days to proceed with your termination request, and refunds (if any) will be processed within 90 working days from the submission of your request.

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Check out our coverage area here

Get in touch with Allo Careline 1300-38-8000 or email at customerservice@allo.my, Allo will take it into account in the coverage expansion planning.

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